I. After-sales Service Commitment
Warranty service
All products come with a standard warranty of 12 to 36 months (subject to product category).
Free repair or part replacement is provided during the warranty period (except for damage caused by human factors).
Response timeliness
· Consultation questions: Response within 2 hours on working days
· Technical failure: Solution provided within 48 hours (Urgent needs can be activated through the expedited channel)
Ii. Details of Service Contents
| Service type | Specific measures | Coverage |
| Technical guidance | Remote operation demonstration/installation video | Full range of products |
| Equipment maintenance | Regular inspection Reminders (Exclusive for VIP customers) | Intelligent security system category |
| Accessories Supply | Lifetime supply of original factory accessories (discontinued products are kept in stock for 5 years) | Core components of police equipment |
| Upgrade Service | Free software system iteration (hardware upgrade at cost price) | Intelligent monitoring equipment |
Iii. Transparency of service processes
Feedback channel
· Service Hotline: +86 791-83775671 (24-hour audio recording for record)
Service record
Establish customer files and keep complete maintenance reports (including fault causes/handling plans)
· Annual proactive follow-up visits (covering over 90% of cooperative units)
Iv. Special Scenario Assurance
· Major event support: Provide on-site technicians for government security projects (advance signing is required)
· Disposal of old equipment: Professional recycling and dismantling services that meet environmental protection requirements
Note:
All time commitments refer to working days (extended by legal holidays).
The specific terms shall be subject to the "Sales Contract" and the "Quality Guarantee Certificate"
